Refund policy

Return & Refund Policy (Mend Outsiders)
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Returns (30 days)

We accept returns within 30 days of delivery. To start a return, email us at mendoutsiders@gmail.com with your order number (or other proof of purchase) and the item(s) you’d like to return. We’ll reply with return instructions.

Return shipping address:
Mend Outsiders
1547 Creekside Dr.
Kanab, UT 84741

Important: Please do not send items back without contacting us first. Returns sent without authorization/instructions may be delayed or refused.

Return eligibility

To be eligible for a return, items must be:

  • Unworn, unwashed, and unused

  • With original tags attached

  • In original packaging (if applicable)

If an item shows signs of wear, use, washing, odors, or damage not caused by us, we may decline the return or issue a partial refund.

Return shipping costs

Unless the return is due to our error (wrong item sent, defective/damaged item), customers are responsible for return shipping costs. Original shipping charges (if any) are non-refundable.
(If you ever decide to charge a restocking fee or deduct return shipping from the refund, disclose it clearly here.) Consumer Advice+2Legal Information Institute+2

Damages, defects, or wrong item

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us at mendoutsiders@gmail.com within 7 days of delivery and include photos when possible. We’ll make it right (replacement or refund) and we’ll cover any return/reshipment shipping for confirmed issues. Legal Information Institute

Exceptions / non-returnable items

We do not accept returns for:

  • Gift cards

  • Final sale / clearance items (marked as “Final Sale” at time of purchase)

Exchanges

We don’t offer direct exchanges at this time. The fastest way to get the item you want is to return the original item (if eligible) and place a new order.

Refunds

Once we receive and inspect your return, we’ll notify you of approval or denial. If approved, we’ll issue your refund to the original payment method within 10 business days. Your bank/credit card company may take additional time to post the refund.

If more than 15 business days have passed since we approved your return, please email mendoutsiders@gmail.com.

Order cancellations / items not shipped

If you need to cancel an order, contact us as soon as possible. If your order hasn’t shipped yet, we’ll do our best to cancel and refund it. (Federal rules also require prompt refunds when an order can’t be shipped as promised.)